At All Trades Hub Pty Ltd ("All Trades Hub", "we", "our" or "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). All Trades Hub Pty Ltd is an active Australian private company based in Western Australia.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, submit an enquiry or engage our services.

Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Phone number

• Property address

• Suburb or postcode

• Details about your project or enquiry

• Preferred appointment dates and times

• Information you provide through our contact forms, quote requests or lead forms

• Communications between you and our team

We may also automatically collect technical information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage statistics

• Cookies and analytics data

How We Collect Your Information

We collect information when you:

• Complete a contact or quote request form

• Submit a Facebook or Google Lead Form

• Contact us by phone or email

• Subscribe to our newsletter

• Request pricing or information

• Browse our website

Why We Collect Your Information

We collect your information so we can:

• Respond to your enquiries

• Provide quotations

• Arrange inspections or installations

• Deliver our services

• Improve our website and customer experience

• Send service updates

• Send marketing communications where you have consented

• Meet our legal obligations

Marketing Communications

If you choose to subscribe to our mailing list or opt in to receive updates, we may occasionally send you:

• Special offers

• Seasonal promotions

• New services

• Helpful maintenance tips

• Company news

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to provide our services, including:

• Licensed trade contractors

• Suppliers

• Booking and scheduling software

• Email marketing providers

• Customer relationship management (CRM) platforms

• Website hosting providers

• Payment processors

• Government authorities where required by law

These service providers are only permitted to use your information for the purposes of providing services on our behalf.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We may use services such as:

• Google Analytics

• Meta (Facebook) Pixel

• Google Ads Conversion Tracking

These services help us measure website performance and advertising effectiveness. They may collect anonymous information about your visit. Analytics and advertising tools commonly rely on cookies and similar technologies to understand website usage and campaign performance.

You can disable cookies through your web browser settings, although this may affect some website functionality.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While no online transmission is ever completely secure, we implement appropriate security measures to help protect your information.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality.

The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on the All Trades Hub website.

We will respond to privacy enquiries within a reasonable timeframe.